FQA

Eucalyptus House FAQ

What products do you sell?

We offer carefully selected professional nail and pedicure products, tools and accessories.

Are your products for professional use?

Our products are suitable for professional nail technicians, beauty professionals and personal home use. Please check individual product descriptions.

How quickly will my order be dispatched?

We aim to dispatch orders within 1–2 working days.

What are the delivery costs?

Delivery costs are calculated at checkout depending on your order and chosen delivery option.

Will I receive tracking information?

Yes, where tracked delivery is selected, you will receive tracking details once your order has been dispatched.

Can I change or cancel my order?

Please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to help.

Can I return an item?

Yes, eligible unused and unopened items can be returned. Please see our Returns & Refund Policy for full details.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and photos, and we will help resolve the issue.

How long will my refund take?

Once your return has been received and approved, your refund will be processed back to your original payment method.

How can I contact Eucalyptus House?

You can contact us using the contact details provided on our website. We’ll be happy to help.