Privacy Policy

Eucalyptus House Privacy Policy

This Privacy Policy explains how Eucalyptus House collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.

Who We Are

Eucalyptus House is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided on our website.

Information We Collect

We may collect the following information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment and transaction details
  • Order history
  • Information you provide when contacting us
  • Website usage information, including IP address, browser type and device information
  • Marketing preferences
  • Information provided when you leave a review or otherwise interact with us

We do not normally have access to your full payment card details. Payments are processed securely by our payment service providers.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and process payments
  • Arrange delivery
  • Communicate with you about your order
  • Respond to enquiries and provide customer support
  • Manage returns, refunds and exchanges
  • Prevent fraud and protect the security of our website
  • Improve our products, services and website
  • Keep business and financial records
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have provided consent or where permitted by law

Legal Bases for Processing

We process your personal information under one or more of the following legal bases:

  • Contract: to process and deliver your order and provide related services
  • Legal obligation: to comply with accounting, tax, consumer protection and other legal requirements
  • Legitimate interests: to operate, improve and secure our business and website, provided that our interests do not override your rights
  • Consent: where you have agreed to receive marketing or where consent is otherwise required

You may withdraw your consent at any time by contacting us or using the unsubscribe link in a marketing email.

Marketing Communications

We may send you marketing emails about our products, services, offers and updates where you have consented to receive them or where permitted by applicable law.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Unsubscribing from marketing communications will not affect service messages relating to your orders or account.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the website and improve our services.

Some cookies may be placed by third-party service providers, such as payment, analytics or advertising providers.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage your cookie preferences through your browser settings or our cookie consent tool, where available.

Disabling certain cookies may affect the functionality of the website.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Delivery and fulfilment providers
  • Website hosting and technology providers
  • Email and marketing service providers
  • Analytics and fraud-prevention providers
  • Professional advisers, such as accountants, insurers and legal advisers
  • Government authorities, regulators or law-enforcement bodies where required by law

We do not sell your personal information.

Third-party service providers may only use your information for the purposes for which we have engaged them and must handle it securely.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that your information is protected in accordance with applicable UK data protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain order, transaction and accounting information for longer where required by law or where necessary to establish, exercise or defend legal claims.

When information is no longer required, we will securely delete it or anonymise it.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing, including direct marketing
  • Request transfer of your information in a commonly used electronic format
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details provided on our website.

You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk if you believe your personal information has been handled unlawfully.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third parties.

You should review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

The updated version will be posted on our website with the revised effective date where appropriate.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Eucalyptus House using the contact details provided on our website.

Eucalyptus House