Shipping & Delivery
Eucalyptus House Shipping Policy
We aim to process and dispatch all orders as quickly as possible.
Order Processing
Orders are usually processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions or holiday seasons, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.
Delivery Options and Times
We offer standard delivery only within the United Kingdom.
Estimated delivery times are as follows:
- Standard UK delivery: 2–5 business days
Delivery times are estimates and are not guaranteed.
Delivery Charges
Delivery charges are calculated at checkout based on the delivery address, order size and weight.
Any free delivery offer will be subject to the terms stated at the time of purchase.
Delivery Areas
We currently deliver to UK addresses only.
We do not currently offer international delivery.
Tracking
Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Please ensure that your delivery address and contact details are correct before completing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate with the delivery provider.
Please allow 5 business days after the expected delivery date before reporting an order as missing, as delivery delays can occasionally occur.
If tracking shows that an order has been delivered but you have not received it, please check with household members, neighbours and any designated safe place before contacting us.
Damaged Parcels
If your parcel arrives visibly damaged, please take photographs before opening it where possible.
If any products are damaged or missing, contact us as soon as possible and provide your order number, photographs and details of the issue.
We will investigate the matter and arrange an appropriate solution in accordance with your statutory rights.
Important
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
Eucalyptus House